If you continue to see issues we strongly encourage you to liaise with CrowdStrike directly.
Posted Jul 23, 2024 - 07:50 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 19, 2024 - 16:25 UTC
Scheduled
Currently many services worldwide are being impacted by an issue with the Falcon Agent of Crowdstrike in relation to Windows operating systems. We would like to assure all our end users that there is no impact on the service availability of cloud services in all locations. The cloud service delivery layer does not utilise the Windows operating system in any part. Further, any updates to production environments are staggered between locations to prevent the sort of multi-location outages being seen with some service providers and the locations have no dependencies between each other which avoids correlated risk.
If you are a customer of Crowdstrike and are impacted by this issue with respect to a virtual machine in one of our clouds you can take the following actions to mitigate the issue:
1. Create a snapshot of the impacted drive that hosts the Windows operating system (i.e. the boot drive) 2. Create a new drive from the snapshot 3. Create and boot a new virtual machine using a different version of Windows and attach to that new virtual machine the drive you just created from the snapshot 5. Once booted navigate to the \windows\system32\drivers\CrowdStrike\ folder on the attached volume and delete "C-00000291*.sys" 6. Shut down the new virtual machine then unmount the new drive that you just deleted the file from 7. Create a snapshot of the drive you just unmounted 8. Mount the drive to the original virtual machine again and boot up
If you continue to see issues we strongly encourage you to also liaise with Crowdstrike directly and try their mitigation instructions also.
Posted Jul 19, 2024 - 16:24 UTC
This scheduled maintenance affected: Manila Cloud.